Booking terms
Last updated 5 October 2026
These terms apply when you book a Robobooth service online at robobooth.ng or with us directly. “We” and “us” means Robobooth Concepts Ltd (RC 9385582), trading as Robobooth Nigeria. “You” means the person making the booking.
1. Your booking
Your booking is confirmed when your payment goes through on Paystack and you see the confirmation screen with your reference. Your date and time are then reserved for you. We reserve 2 hours before your start time for our team to travel and set up, arriving at the venue about 1 hour before, and 1 hour after your event to pack down. Events must finish by 2 AM.
Online bookings must be made at least 48 hours before the event. For anything sooner, message us on WhatsApp and we’ll do our best to help.
2. Prices and payment
- Prices are in naira and are our introductory prices at the time you book.
- To secure your date you pay a 60% non-refundable deposit. The balance is due 7 days before your event.
- If your event is less than 7 days away when you book, you pay the full amount at booking.
- You can pay the balance by Paystack or bank transfer. If the balance isn’t paid on time, we may treat the booking as cancelled by you (see section 4).
- We don’t add a handling fee for paying online.
3. Travel
Prices include travel within Victoria Island, Ikoyi, Lagos Island and Lekki. Events from Ajah onwards along the Lekki–Epe road, and on the Mainland, add ₦30,000 to ₦50,000 for transport, billed separately on your invoice. Events outside Lagos are quoted on WhatsApp.
4. Changing or cancelling
- Changing your date: you can move your booking once, for free, if you tell us at least 10 days before your event. Your new date must be free and within 6 months of the original date. Your deposit moves with you. If our prices have changed, the new date uses the new prices.
- Cancelling 7 or more days before your event: you lose your deposit, and nothing more is owed.
- Cancelling less than 7 days before your event: payments made are not refunded.
- If we have to cancel: you get a full refund of everything you’ve paid.
5. On the day
- Please make sure we can get into the venue for set-up 1 hour before your start time.
- Electrical access is essential. The venue must provide a working standard power socket near where Robo will be set up, from set-up until pack-down. We bring battery backup for power cuts, but it doesn’t replace mains power. If no working socket is available, we can’t be responsible for service time lost as a result.
- A trained attendant runs the robot for the whole booking.
- Extra time on the day depends on availability and is charged at ₦75,000 an hour.
- You’re responsible for damage to the robot or equipment caused by you or your guests, other than normal use.
6. Photos and content
We share photos with your guests as part of the service and send you the full gallery after the event. We may use a small selection of photos from your event on our website and social media unless you tell us not to before the event. We keep event galleries for 90 days after delivery.
7. Things outside our control
If something outside our reasonable control (such as severe weather, civil unrest or a government restriction) stops us from providing the service, we’ll offer you a new date first, or a full refund if no suitable date works.
8. Liability
Our total liability for any booking is limited to the amount you paid for it. Nothing in these terms limits your rights under Nigerian consumer protection law.
9. Contact
Questions about a booking? Message us on WhatsApp at +234 913 510 7989 or email bookings@robobooth.ng.
These terms are governed by the laws of the Federal Republic of Nigeria.